You’ve Got Questions?

We’ve got answers!

How often will I receive a subscription crate?

The monthly crates are shipped out on the 20th of each month.  The quarterly crates are shipped every 3 months and are timed to match the seasons.  The quarterly crates are also shipped on the 20th of the month.

Can I pause a crate?

Yes.  Once you have paid your monthly or quarterly subscription/styling fee, contact us and we will change the delivery date of your box.

How often will I receive the One & Done crate?

This is not a subscription crate.  You will only receive the one crate which will be shipped out within one week of ordering.

How does the subscription work?

Once you subscribe, you will be billed a subscription/stylist base fee of  $30.00 CAD (plus shipping & handling and taxes) for the quarterly crate or $25.00 CAD (plus shipping & handling and taxes) for the monthly crate. This will give you access to the Style Survey where our stylists learn everything about you including whether you would like the Intern, Established or Executive crate.    Your survey will then be reviewed by our stylists and a tailored box will be curated for you.  On the 20th of the month, your box will be shipped to you.  Try items on and return any items within 5 business days of receipt (along with the invoice).  Your credit card will be charged for those items that you keep.  If items are not returned within 5 business days of receipt of crate, you will be charged for the entire crate. Keep two or more of the clothing items, your monthly or quarterly subscription/styling fee will be credited back to your credit card.  Keep all the items a 20% discount will be applied.

How does the One & Done crate work?

Once you order, you will be billed a stylist base fee of $30.00 CAD (plus shipping & handling and taxes).  This will give you access to the Style Survey where our stylists learn everything about you including whether you would like the Intern, Established or Executive crate.    Your survey will then be reviewed by our stylists and a tailored box will be curated for you.  Within 5 business days your box will be shipped to you.  Try items on and return any items within 5 business days of receipt (along with the invoice).  Your credit card will be charged for those items that you keep.  If items are not returned within 5 business days of receipt of crate, you will be charged for the entire crate. Keep two or more of the clothing items, your styling fee will be credited back to your credit card.  Keep all the items a 20% discount will be applied.

What is the difference between the Intern, Established and Executive Crates? 

Our Intern Crate is designed to suit young women who want fun yet professional outfits at a budget friendly price.

Our Established Crate is for those women who are more established in their careers and need a more classic, tailored look at a moderate price.

Our Executive Crate is for those women who need a polished, upscale business professional wardrobe.  This crate is perfect for those who want to ‘dress for the job you want’.

What’s in the crate?

Your crate will contain a selection of coordinated, quality items that have been curated specially for you. Along with the items, you will receive an invoice listing each crate item as well as the cost of each piece.  Intern Crates – each item is priced between $40-$80CAD + tax. Established Crate – each item is priced between $70-$120CAD + tax.  Executive Crate – each item is priced between $120-$200CAD + tax. In all crates jackets may be more. Try the items on and review the Styling Tips cards.  Feel the items out and decide what you would like to keep for your professional wardrobe!  Return any items that do not suit.

Do I need to have a crate subscription in order to purchase a Sale Item?

No, sale items can be purchased independently of a crate subscription.

What sizes do you carry?

We carry sizes XS-XXL and sizes 4-18.

How do I make returns from the crates within Canada?

At the bottom of each crate there will be a return bag. Place any returns, plus the original invoice (indicating items to be returned), into the bag and print a pre-paid return label and adhere to the bag. Printing a return label is easy and can be done through a link provided to you in the Shipping and Delivery Notifications. Drop the bag off at any postal station. Once the bag has been received at the Distribution Centre, your credit card will be charged for the items that you kept.  Returns must be sent within 5 business days of original receipt of box to receive credit.  Returned items must be unworn and be in their original condition.

How do I make returns from the crates from the United States?

We currently only ship within Canada.

Is the return process different for Sale Items?

Yes, the return process is different for Sale Items.  Returns are accepted, however the cost of the Return is the responsibility of the buyer.  A return bag will not be provided.  This is the standard process for both Canada and the United States.

How much are the shipping and the return rates for the crates?

There is a flat $10.00 shipping and handling rate for all crates shipped within Canada.  Returns are free.

How much are the shipping and the return rates for the Sale Items?

There is a flat $10.00 shipping and handling rate for all sale items shipped within Canada.  Return costs are the responsiblity of the buyer.